process management

Getting Started with a Capability Model

One of my art teachers regularly commented that making the first brush mark on an empty canvas should not be rushed and that it requires consideration as it will form the foundational reference for any subsequent brush marks. Analogous to this is where to place the first process symbol on the empty ‘process canvas’. Some start with all the stakeholders in a room and after a number of iterations (and some heated arguments), believe they have found the common ground and proceed from there with the process development effort. After a lot of effort and stakeholder time spent on its development it is found that these processes are incomplete, do not fully address the particular business area and cross multiple capability boundaries.

Getting Started with Business Interoperability – A Common Language

​For years I have seen organisations struggle to achieve Business Interoperability and waste resources time and time again arguing semantics. In my opinion the root source of this struggle is not having a common language.