ANNOUNCEMENT – EA Learning Launches new Operating Model Design course

This week, EA Learning is proud to announce the latest course to be added to our expanded Architecture and Design training curriculum, Applied Operating Model Design. The course is authored by Julie Choo, an experienced Business Architecture practitioner and thought leader who has also delivered our Applied Business Architecture course over the years. Julie has been working on the course for a year or so as part of a book she is writing called the Strategy Journey which looks at the 5 keys stages of strategy development from defining a strategy to executing on that strategy.

Announcement: EA brings Design Principal into the fold

Jason Davey joins EA’s international consulting practice, FromHereOn*

EA is excited to announce that Jason Davey will be joining the team to lead our Design Practice in Australia and internationally. Jason was formerly CX Program Lead at Westpac Group, Design Mentor at Telstra and Head of Digital at Bupa. Having spent 18 years creating and applying design tools and method for business aligned customer and employee experiences, Jason brings a unique mix of experience, thought leadership and creative mindset to business strategy.

Based in the Sydney office, Jason will lead the evolution of design methods for improving digital experiences and optimising customer journeys. His focus will be to further complement our proven architecture methods with techniques that enable executives to tackle complex business problems and guide strategy.

When asked about his new role Jason commented “In a recent podcast from UX Matters, Jeff Gothelf (author of Lean UX) stated ‘there is still a very strong perception at the executive layer that design makes things look good. Even organisations that invest heavily in them still rarely see design as a strategic partner.’ I’m excited at the opportunity to help organisations achieve an understanding of ‘true customer value’ for their business. Connecting the dots between design and delivery, with customer needs as the driver for transformational & organisational change, is what FromHereOn will be famous for.”

Kristian Hanlon, Client Services Delivery Director said “Jason joining FromHereOn is a real coup. Jason is one of the few senior design thinkers who understands the importance of grounding good design in architecture and integrating human and social centred design as part of the continuous evolution of business and service delivery. Focusing on the alignment between customer, employee and brand experience and leveraging his deep industry and domain expertise, Jason will help FromHereOn’s clients realise what’s possible.”

Jason has worked in Finance, IT, Automotive, Healthcare, Digital Marketing, Infrastructure, Advertising and Legal & Compliance industries. Jason also preaches what he practices on various generalassemb.ly courses.

You can find out more about Jason here or contact him at our Sydney office on (02) 8222 6500.

  • *In 2017, Enterprise Architects (professional services division) will adopt the brand of our international consulting practice FromHereOn. FromHereOn has been Enterprise Architects European brand for many years and reflects the incorporation of a more design-led, humanistic approach to strategy development and implementation aligned to our clients’ broadening requirements.


WHITEPAPER: Experience Architecture

We have entered an era where customer experience is not simply defined by the user interface of self-serve mobile applications, but will be defined as a lifetime brand experience reflecting a corporations brand promise. We will see an intrinsic link between corporate vision, brand promise and a service portfolio that reflects the promise. Critically though it is not just the externally facing service portfolio that must be considered, as employee experience and the supporting employee service portfolio is now equally crucial.

A fusion of business, design and technology planning is required to realise this promise. We term this Experience Architecture and Enterprise Architects / FromHereOn* have published a whitepaper exploring how the fusion of Design Thinking and Enterprise Architecture is an essential path.

Birthing an Industry Standard for Higher Education

Have you ever wondered how industry standard reference models come to be? At Enterprise Architects and FromHereOn we embrace and promote the use of reference models in jump starting the strategy and architecture efforts of our clients. We have adopted and adapted the likes of SCOR (supply chain), APQC (business process), BIAN (banking), EMMM™ (mining) amongst others in the interests of driving a consistent business definition across clients and solutions in given sectors.

Designing the Business of IT

We all know that Businesses are needing to change and evolve more and more quickly to keep up with advancements in technology, disruptive business models and so on, but with this change in the world of technology, is there a need for a new approach to managing the business of IT in organisations?

Business Architecture – A Coming Of Age As IIBA Endorses Training

Recently while hosting one of our Business Architecture Information Sessions I found myself reflecting on how far Business Architecture has come as a profession. I pondered an episode from our past which many would now find hard to believe. It was around early 2007 and as a provider of architecture talent, EA had developed a very sophisticated view of the architecture job family framework and there was a discussion around our board table where we entertained the question: Is Business Architect a valid member of the Architecture Job Family framework?

EA @ The Open Group News

EA Featuring at the London Open Group Conference in October

EA is very pleased to be playing a key role at the London Open Group Conference “Business Transformation in Finance, Government and Healthcare” being held October 21-25 at the Central Hall Westminster.

Architecture for the Masses: A New Approach

It might seem counter-intuitive to see established institutions like MIT, Harvard and Stanford jumping on board the MOOC bandwagon – in case you’ve just crawled from under a rock that’s Massive Open Online Courses; the wave of technology innovation sweeping across the Higher Education and Training sectors. After all – these education mega-brands have long been regarded as bastions of exclusivity, patronised by the world’s best, brightest and most privileged. Why would they decide to give away their courses for free?

Well – they’re not the only ones getting on board…

The Open Group APAC Conference Highlights

Well the dust has settled now with the conclusion of The Open Group ‘Enterprise Transformation’ Conference held in Sydney, Australia for the first time on April 15-20. Enterprise Architects is proud to have been recognised at the event by The Open Group as being pivotal in the success of this event. A number of our clients including

EA’s switch to Microsoft’s Online Services

Enterprise Architects migrated its PC environment to the Microsoft Business Productivity Online Standard Suite, a package of messaging and collaboration solutions delivered through Microsoft Online Services.