A couple of weeks ago I participated in a “Design in Business” course run by Enterprise Architects , co-created with DesignChain and facilitated by the inimitable Helen Palmer.

I had previously undertaken some reading in Design Thinking and started a MOOC on the subject which I didn’t complete, so I wasn’t going in completely blind but I wanted to see how this (concept, framework, method) would assist in my role as a knowledge manager. I think I came out with so much more…