Posts by Enterprise Architects

Announcement: EA brings Design Principal into the fold

Jason Davey joins EA’s international consulting practice, FromHereOn*

EA is excited to announce that Jason Davey will be joining the team to lead our Design Practice in Australia and internationally. Jason was formerly CX Program Lead at Westpac Group, Design Mentor at Telstra and Head of Digital at Bupa. Having spent 18 years creating and applying design tools and method for business aligned customer and employee experiences, Jason brings a unique mix of experience, thought leadership and creative mindset to business strategy.

Based in the Sydney office, Jason will lead the evolution of design methods for improving digital experiences and optimising customer journeys. His focus will be to further complement our proven architecture methods with techniques that enable executives to tackle complex business problems and guide strategy.

When asked about his new role Jason commented “In a recent podcast from UX Matters, Jeff Gothelf (author of Lean UX) stated ‘there is still a very strong perception at the executive layer that design makes things look good. Even organisations that invest heavily in them still rarely see design as a strategic partner.’ I’m excited at the opportunity to help organisations achieve an understanding of ‘true customer value’ for their business. Connecting the dots between design and delivery, with customer needs as the driver for transformational & organisational change, is what FromHereOn will be famous for.”

Kristian Hanlon, Client Services Delivery Director said “Jason joining FromHereOn is a real coup. Jason is one of the few senior design thinkers who understands the importance of grounding good design in architecture and integrating human and social centred design as part of the continuous evolution of business and service delivery. Focusing on the alignment between customer, employee and brand experience and leveraging his deep industry and domain expertise, Jason will help FromHereOn’s clients realise what’s possible.”

Jason has worked in Finance, IT, Automotive, Healthcare, Digital Marketing, Infrastructure, Advertising and Legal & Compliance industries. Jason also preaches what he practices on various generalassemb.ly courses.

You can find out more about Jason here or contact him at our Sydney office on (02) 8222 6500.

  • *In 2017, Enterprise Architects (professional services division) will adopt the brand of our international consulting practice FromHereOn. FromHereOn has been Enterprise Architects European brand for many years and reflects the incorporation of a more design-led, humanistic approach to strategy development and implementation aligned to our clients’ broadening requirements.


ANNOUNCEMENT: Enterprise Architects Poised For Rapid Growth In Queensland

Enterprise Architects (EA) is proud to announce that Neil McCaffrey has joined the firm’s Brisbane office. Neil has worked with KPMG and A.T. Kearney, before heading the IT Strategy and EA practices at Gartner Consulting. Coming to EA from four years at QSuper he brings that perfect mix of management consulting experience and strategy and architecture leadership from inside a major corporate.

ANNOUNCEMENT: Leadership By Design

Enterprise Architects (EA) is proud to announce that Kristian Hanlon will be joining the firm’s Sydney office. Kristian was formerly the National Delivery Manager for SMS Management and Technology where he was responsible for more than 500 consultants across Australia, Singapore and the Philippines. He brings to EA a unique mix of experience and mindset to evolve and lead EA’s delivery of Strategy, Architecture and Design services in Australia and internationally through EA’s international brand FromHereOn.

WHITEPAPER: Experience Architecture

We have entered an era where customer experience is not simply defined by the user interface of self-serve mobile applications, but will be defined as a lifetime brand experience reflecting a corporations brand promise. We will see an intrinsic link between corporate vision, brand promise and a service portfolio that reflects the promise. Critically though it is not just the externally facing service portfolio that must be considered, as employee experience and the supporting employee service portfolio is now equally crucial.

A fusion of business, design and technology planning is required to realise this promise. We term this Experience Architecture and Enterprise Architects / FromHereOn* have published a whitepaper exploring how the fusion of Design Thinking and Enterprise Architecture is an essential path.

Optimising Business Capabilities and Performance

Later this month, The Open Group’s first conference in Australia will focus on “How Does Enterprise Architecture Transform an Enterprise?”

As a prelude to the event, Briefings Direct recently interviewed CEO Hugh Evans and Craig Martin, Chief Operations Officer and Chief Architect at Enterprise Architects. The interview was conducted by Dana Gardner, Principal Analyst at Interarbor Solutions.Listen to the podcast here:

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

EA’s switch to Microsoft’s Online Services

Enterprise Architects migrated its PC environment to the Microsoft Business Productivity Online Standard Suite, a package of messaging and collaboration solutions delivered through Microsoft Online Services.